Quinte case study
Case Sample ResponseQuinte MRI
Report on Quinte MRI
– recommendation and action plan
Oct 06, 2014
June 12, 2002
Attn:
Dr. Syed Haider
CEO
Quinte MRI
Dear Mr. Syed,
Please find attached the report as discussed.
Yours truly,
David Wright
Bussiness Devepement Co-ordinatorQuinte MRI
TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
2. ISSUE IDENTIFICATION
3. ENVIRONMENT AND ROOT CAUSE ANALYSIS
4. ALTERNATIVES AND OR OPTIONS
5. RECOMMENDATIONS
6. IMPLEMENTATION
7. MONITOR AND CONTROL
1. EXECUTIVE SUMMARY
Quinte MRI is BCMC service provider for MRI since February. Quite has been chosen to replace the existing service provider as BCMC wanted to increase the number of days available for MRI from two. BCMC were aware of Quinte impressive capabilities, such as 24 hrs per day and 7 days/week, and Haider’s integrity and personal attentiveness.
MRI clinic operations in May and now is June and there are some issues. There is a backlog for the machine, the technician is working lots of works overtime, the doctors are getting their results late so they began to refer patients to competitors MRI.
The identified root cause for all of these issues is that the process is not fed properly that’s why the capacity is low. By feeding the process we mean in this case the scheduling of the patients.
The alternative proposed is to change the way the schedule of the patients is done now and some changes in the process. We might expect some resistance from the doctors as they will have to make sure that they don’t refer for MRI patients which do not fit. Also a scan an hour will be booked.
After monitoring and control in two months will be decided if a part time technologist will be hired.
2. ISSUE IDENTIFICATION
Immediate issues
Walk-ins patients. The expected lead time for referred patients is 48hrs but some patients called walk-ins requested scan that day. It is a significant number of walk-ins patients per year, 600, as the number of referred patients per
Report on Quinte MRI
– recommendation and action plan
Oct 06, 2014
June 12, 2002
Attn:
Dr. Syed Haider
CEO
Quinte MRI
Dear Mr. Syed,
Please find attached the report as discussed.
Yours truly,
David Wright
Bussiness Devepement Co-ordinatorQuinte MRI
TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
2. ISSUE IDENTIFICATION
3. ENVIRONMENT AND ROOT CAUSE ANALYSIS
4. ALTERNATIVES AND OR OPTIONS
5. RECOMMENDATIONS
6. IMPLEMENTATION
7. MONITOR AND CONTROL
1. EXECUTIVE SUMMARY
Quinte MRI is BCMC service provider for MRI since February. Quite has been chosen to replace the existing service provider as BCMC wanted to increase the number of days available for MRI from two. BCMC were aware of Quinte impressive capabilities, such as 24 hrs per day and 7 days/week, and Haider’s integrity and personal attentiveness.
MRI clinic operations in May and now is June and there are some issues. There is a backlog for the machine, the technician is working lots of works overtime, the doctors are getting their results late so they began to refer patients to competitors MRI.
The identified root cause for all of these issues is that the process is not fed properly that’s why the capacity is low. By feeding the process we mean in this case the scheduling of the patients.
The alternative proposed is to change the way the schedule of the patients is done now and some changes in the process. We might expect some resistance from the doctors as they will have to make sure that they don’t refer for MRI patients which do not fit. Also a scan an hour will be booked.
After monitoring and control in two months will be decided if a part time technologist will be hired.
2. ISSUE IDENTIFICATION
Immediate issues
Walk-ins patients. The expected lead time for referred patients is 48hrs but some patients called walk-ins requested scan that day. It is a significant number of walk-ins patients per year, 600, as the number of referred patients per