International Journal of Quality & Reliability Management Emerald Article: Applying SERVQUAL to Web sites: an exploratory study Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen Article information: To cite this document: Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen‚ (2003)‚"Applying SERVQUAL to Web sites: an exploratory study"‚ International Journal of Quality & Reliability Management‚ Vol. 20 Iss: 8 pp. 919 - 935 Permanent link to this document: http://dx
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Creating Your Own Web Site Have you ever wanted to create a Web site? The next time there’s a big event at your school‚ such as a school play‚ think about creating a Web site for it. A Web site is a fast‚ easy way to promote a play. Also‚ it’s environmentally friendly. No paper is wasted on fliers or posters. A single Web site can also reach thousands of people-many more than any flier could do. Above all‚ creating a Web site teaches you important skills (such as writing‚ design‚ and
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Procter and Gamble Case Project Assignment 1 Company Overview For our company we have chosen Procter and Gamble. Procter and Gamble’s primary source of income is through branded consumer packaged goods such as Tide‚ Dawn and Gillette. Since their founding they have had three core elements that have remained intact since the foundation of the company. These elements are: purpose‚ values and principles. The first element is purpose and this is basically their mission statement.
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customer needs through technological advancements and seeks to remain at the forefront of technology-based banking in the Philippines. The bank aims to continue to distinguish itself from its competitors through its innovative technologies and products‚ customer service and cash management services via a branch banking network comprising a total of 166 operational branches and 217 ATMs nationwide as of December 31‚ 2007. Its head office is located at UnionBank Plaza‚ Meralco Avenue corner Onyx
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Procter & Gamble: Competing with Itself – and Winning Procter & Gamble is one of the world’s [premier consumer-goods companies. Some 99 percent of all U.S. households use at least one of P&G’s over 300 brands‚ and the typical household regularly buys and uses from one to two dozen P&G brands. P&G sells multiple brands of laundry detergent‚ bath soap‚ shampoo‚ dishwashing detergent‚ tissues and paper towels‚ deodorant‚ fabric softener‚ cosmetics‚ and disposable diapers worldwide. Moreover‚ P&G
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PROCTER AND GAMBLE (P&G) 1. Company Profiles The name P&G combines William Procter with James Gamble - Procter & Gamble. On April 12‚ 1837‚ they started producing and selling their soap and candles. On August 22‚ they formalized their business relationship by pledging $3‚596.47 a piece. The formal partnership agreement is signed on October 31‚ 1837 what began in 1850 as a small‚ family-operated Soap and Candle Company now provides personal care of superior quality and value to consumers
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Segmentation‚ Targeting‚ and Positioning: P&G | | | Procter & Gamble‚ one of the world’s premier consumer goods companies. Some 99 percent of all U.S. households use at least one of P&G’s more than 300 brands‚ and the typical household regularly buys and uses from one to two dozen P&G brands. How many P&G products can you name? Why does this superb marketer compete with itself on supermarket shelves by marketing seven different brands of laundry detergent? The P&G
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Is it ethical to buy illegal copies of music CD’s and movies from street vendors. Especially when you know that by buying these copies‚ the record companies‚ movie production companies‚ actors‚ artists and others involved in their production do not get a profit from the sale. This is the dilemma I had as weather or not I should buy bootlegged products because while they are cheaper‚ it is depriving the legitimate profits that companies who produce the music and movies would receive along with the
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English 202 P&G Marketing Strategy Proctor and Gamble ’s marketing strategy on social networks is taking a targeted approach to distributing materials. While doing so P&G provides personalized replies to inquiries‚ aided by having a dedicated team covering the best way to attract the crowd of young consumers‚ while at the same time creating new innovations. Proctor and Gamble has come a long way from soap opera to social media. P&G itself has a history of evolving and adapting
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is my own‚ unless otherwise acknowledged. No substantial part of the work submitted here has also been submitted by me in other assessments for my degree course‚ and I acknowledge that if this has been done an appropriate reduction in the mark I might otherwise have received will be made Signed: ...................................................................... (for on-line submission it is only necessary to type your name in this space) MODULE TITLE: Operations
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