To: Jose From: Subject: Jose’s Mexican Restaurant Analysis Date: As you requested‚ this report provides an analysis of the problems within Jose’s Authentic Mexican Restaurant along with recommendations on what can be done to resolve these problems. Jose’s Authentic Mexican Restaurant Jose’s is a traditional Mexican style restaurant located on the edge of a large metropolitan area in New England. The restaurant is decorated with Mexican culture from adobe walls and Spanish-Mexican furniture
Premium Time Restaurant Food
Executive Summary Jose’s Authentic Mexican Restaurant noticed that tips that waiters were receving were on a drop off also wait times for meals were also taking 20 minutes instead of the normal 12 minutes during peak hours. Management conducted customer surveys during busy hours and received some unfavorable results. The problem with Jose’s Authentic Mexican Restaurant is their service failures and a lack of a systematic approach to analyzing these services. Without a systematic approach to analyzing
Premium Tortilla Mexican cuisine Term
Brief Jose’s Authentic Mexican Restaurant is a small‚ 58 seats restaurant‚ situated in a mature business district. It offers a broad range of Mexican food prepared and served in traditional Mexican theme. There were many customers‚ and tips for waiter Ivan Karetski were great; however they started declining. (Krajewski‚ Ritzman‚ & Malhotra‚ 2013). After made customer survey regarding Friday and Saturday evening mealtime‚ the management of The Jose’s Authentic Mexican Restaurant noticed that customers
Premium Food Time Term
To: John Miles‚ Owner Subject: Jose’s Authentic Mexican Restaurant Date: 11/25/2013 As you requested on November 18‚ this report summarizes my analysis and recommendation regarding the customer survey results that management conducted last Friday and Saturday during the dinner crowd at Jose’s Authentic Mexican Restaurant. The main problem that I see is the high percentage of customers who are unsatisfied with the time it took to be served their ordered food. It is extremely important to provide
Premium Customer service Good Customer
Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant‚ Jose’s Mexican Restaurant must provide service that is top-notch‚ in other words fast‚ efficient‚ great testing‚ convenient and heartwarming. What must the restaurant do in order to improve service? Areas for consideration: Quality at Jose’s restaurant should be defined by service‚ value‚ reliability of the
Premium Process capability Process management
Case Study - Jose’s Authentic Mexican Restaurant Section1: Introduction Jose’s Authentic Mexican Restaurant is identified by its authentic style in terms of food and environment. It is proud to offer considerate services‚ and high quality food which makes with qualified fresh materials. So the overall quality of this restaurant is creditable. However‚ it is not yet perfect. I would say Jose’s has a great potential to be successful after it fixed all its problems‚ since it has a large number of
Premium Management Restaurant English-language films
Restaurant Operation Management EXECUTIVE SUMMARY This project is about us being hired as a restaurant manager of a new American ethnic restaurant. It has a seating capacity of 80‚ which it serves mainly American cuisine accompanied with various types of alcohol and non-alcoholic beverages. The operation time is from 11am – 1am and our target market would consist of 50% local and 50% tourist. As restaurant manager‚ we are assigned to produce a proposal for this upcoming restaurant which will
Premium Management Restaurant Food
I visited Qdoba Catering it is Mexican Restaurant. It is located 58 E Randolph St Chicago‚ IL 6060‚ I liked that place. I went there with my classmates and we had fun there. It is a small restaurant‚ but it has some piece of Mexica. It was a nice idea to open a restaurant with Mexican food in the center‚ because people can come and try a little of Mexica. I liked it because of the atmosphere‚ location‚ and food. The atmosphere is calm and relaxing. The kitchen is opened and everyone can see where
Premium Restaurant Food Eating
food serving style to introduce the market a new perspective of traditional food. • In the fasting month‚ Ayam Bahagia always experience extreme peak during dinner time. Is an important month for restaurant business; the best month for marketing and approaching new customers. Not only the restaurant will be busy‚ catering orders for dinner time will increase. The problem is‚ no one can afford being late or not able to cope with a crowd that has been fasting for 16 hours; they are extremely hungry
Premium Road transport Cooking Rush hour
Can these kinds of customer response data be obtained reliably‚ systematically‚ and cheaply enough for a restaurant? If so‚ how? This type of data could be gotten by adding survey questions to a receipt given to a customer with a few questions relating to the Pareto chart (Ex B). This can also be done by observation of host (ess) when times are not busy noting customers body language. Also managers can go around to tables and ask how their meal was‚ and if anything was unsatisfactory. The important
Premium Problem solving Improve Problem