Analysis
Today IKEA is progressing towards being one of the top furniture retailers in the world. In 2002, they served 286 million customers through 154 stores resulti...
Published in association with the Best Management Practice Partnership
The IT Service Management Forum
An Introductory Overview of ITIL® V3
A high-level overview of...
Dear Reader,
I wanted to take this opportunity to explain the rationale behind this book
showing up on your shelf for free.
Quite some time ago, Sams Publishing determined...