References: Blackstone‚ J.‚ 2010. APICS Dictionary. 13th ed. Chicago: American Production & Inventory Control Society‚ Inc. . Bozarth‚ C. C. & Handfield‚ R. B.‚ 2013. Introduction to Operations and Supply Chain Management. 3rd ed. s.l.:Pearson Education Limited. Bridge‚ V.‚ 2013. Vietnamnet. [Online] Available at: http://english.vietnamnet.vn/fms/business/73719/vietnamese-labor-force-is-cheap-or-expensive-.html Guy‚ Q.‚ 2011. Cost of quality. [Online]
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Strategic role of operations management Operations management is an essential key business function that overlaps with the other business functions such as marketing‚ finance and human resource management (HRM). Each of these essential business functions has a strategic component. Strategic means ‘affecting all key business areas’; that is‚ the strategic role of the operations management involves operations managers contributing to the strategic direction or strategic plan of the business. The
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When marketing‚ engineering‚ and operations simultaneously develop a process (cross -functional integration)‚ this approach is known as __________ ________________. A) sequential process B) traditional approach C) concurrent engineering D) both A and B E) none of the above Feedback: C is the correct answer. Unlike the traditional serial or sequential approach‚ concurrent engineering uses cross-functional integration for concurrent development of a product
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OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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nonalcoholic beverage segment of the commercial beverage industry is highly competitive‚ consisting of numerous companies. These include companies competing in multiple geographic areas‚ as well as businesses that are primarily regional or local in operation. Competing products include numerous nonalcoholic sparkling beverages; various water products‚ including packaged flavored and enhanced waters; juices and nectars; fruit drinks and dilutables (including syrups and powdered drinks); coffees and
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e-Business risk management strategyfor Quality Forest and Timber Services | Name: | Kevin Palisi | CIT Number: | CIT070118 | Course: | Diploma of Business (flexible) | Due Date: | 3 Dec 2010 | Teacher: | Mr. Ian Heugh | No of Pages: | [ 14 ] pages | Words | (1‚500 – 3‚000 words) | Contents Executive Summary 3 1. Introduction 4 2. Methodology 5 2.1 Risk context 5 2.2 Identify risks 5 2.3 Analyse risks 6 2.4 Risk treatments 6 3. Risk Management Strategy 8 4.
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Journal of Operations Management 20 (2002) 121–134 The service concept: the missing link in service design research? Susan Meyer Goldstein a ‚ ∗ ‚ Robert Johnston b ‚ JoAnn Duffy c ‚ Jay Rao d a Department of Operations and Management Science‚ University of Minnesota‚ 321 19th Avenue S‚ Minneapolis‚ MN 55455‚ USA b Warwick Business School‚ University of Warwick‚ Coventry CV4 7AL‚ UK c Gibson D. Lewis Center for Business and Economic Development‚ Sam Houston State University‚ Huntsville
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Operations Strategy : Hyundai Automotive Industry Question 1. The automotive industry is one of the main ingredients of the Korean national growth. In 2004‚ Hyundai Motor Company had $57.2 billion in sales in South Korea making it the country ’s second largest corporation. It is also the world ’s seventh largest car maker. In 1998‚ Hyundai acquired rival Kia Motors. This acquisition brings the first element of the firm competitive strategy
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Quiz-Ch.6 Management Name: ____________ Student ID:________________ 1. The first step in implementing strategy is to: A) establish the mission B) allocate responsibility C) hold people responsible D) establish a timetable E) allocate resources 2. An organization attempts to succeed by distinguishing its products from those of the competition. What type of strategy is this? A) Focused differentiation strategy B) Low-cost strategy C) Related diversification strategy D) Unrelated
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| Problems | 1-4 | 57-58 | 1. Can a factory be fast‚ dependable‚ flexible‚ produce high-quality products‚ and still provide poor service from a customer’s perspective? Yes‚ if a customer’s needs are not considered and does not influence strategy development‚ an organization could be delivering the wrong service or product. Even though the product or service is delivered fast‚ dependable‚ and flexible in design and features and is of high technical quality‚ overall service could be rated
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