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Work Preference Differences Between Bus Operators and Back Office Personnel
of Miami Dade Transit. Preface Special thanks to Dr. G ...
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Submitted by Barbie75 on June 11, 2007
Category: Social Issues
Words: 7996 | Pages: 32
Views: 146
Popularity Rank: 55,252
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Preface
Special thanks to Dr. G Ronald Gilbert for allowing us to utilize the gilbertems.com Gilbert Work Preference Indicator® to conduct this study. We would also like to give special thanks to all the participants who took the time to complete this survey. Additionally, we would like to thank Harpal Kapoor, Patricia Emard, and Richard Snedden of Miami-Dade Transit for sharing their department and facilitating the collection of this meaningful data.
Introduction
Statement of Purpose
The purpose of this paper seeks to identify whether there are any work preference and organizational culture differences between bus operators and back office workers in the Miami Dade Transit Department. These differences will be analyzed in order to provide management with a comprehensive overview of their employees’ work preferences. This overview can be utilized to effectively place, retain, train, and allow for individual employee development in the Miami Dade Transit Department.
The survey tool used to undertake this study was the Gilbert Work Preference Indicator® questionnaire, developed by Dr. G. Ronald Gilbert from Florida International University. The questionnaire was administered to 101 bus operators and 102 back office workers in Miami Dade Transit Department.
Bus operators and back office workers were surveyed for this study due to the substantial differences in their respective work environment. Typically, bus operators interact with final customers (passengers), while back office workers engage in internal processes in an office environment. Sampling two different work environments can provide insight into employee differences; from those who work directly with the final client and those who work in an office environment. Thorough understanding of these significant differences is imperative for management to recognize when hiring, developing, or promoting...
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