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UPS Strategic Analysis. I. Introduction 1. Background of the Corporation
?Seattle teens Jim Casey and Claude Ryan started American ...
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Submitted by KolbyPKA on April 16, 2007
Category: Business
Words: 3212 | Pages: 13
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I. Introduction
1. Background of the Corporation
“Seattle teens Jim Casey and Claude Ryan started American Messenger Company, a phone message service, in 1907. They were soon making small‑parcel deliveries for local department stores and in 1913 changed the company\\\'s name to Merchants Parcel Delivery. In 1915 Casey, who led the company for the next 47 years, established a policy of manager ownership, and Charlie Soderstrom chose the brown paint still used on the company\\\'s vehicles.
Service expanded outside Seattle in 1919 when Merchants Parcel bought Oakland, California‑based Motor Parcel Delivery. By 1930 the company, which had been renamed United Parcel Service, served residents in New York City (its headquarters from 1930 to 1975); Newark, New Jersey; and Greenwich, Connecticut.
Offering small‑package delivery within a 150‑mile radius of certain cities, starting with Los Angeles in 1952, UPS grew in relative obscurity as it expanded westward from the East Coast and eastward from the West. Noted for its employee‑oriented culture, the company through the 1960s required all executives to start as drivers.
The company gained notice in 1972 when the U.S. Postal Service named UPS as a competitor. In 1975 UPS crossed the border to Canada, and in 1976 it began service in West Germany. It started air express delivery in Louisville, Kentucky, in the late 1970s. By 1982 UPS Blue Label Air Service (now UPS 2nd Day Air) guaranteed 48‑hour delivery anywhere on the mainland and Oahu, Hawaii. Overnight service (UPS Next Day Air) began in 1982 and was nationwide by 1985.
Moving to Atlanta in 1991, the company began to work on its customer service. As part of a technology revamp, UPS created the electronic clipboard used by drivers to track packages and digitize signatures.
In 1994 Teamsters staged a one‑day strike to protest UPS’ new per‑package weight...
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