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Transportation Excellence. INTRODUCTION Purpose: The purpose of this paper
is to answer the question: Is process improvement important ...
... Industry • Manufacturing of rail transportation equipment and systems, as well as
providing support services ... They define excellence—and they deliver. ...
... most demanding of circumstances, are what makes the National Transportation Safety
Board ... ensure that the NTSB continues to strive for excellence in independent ...
... The vision of the TSA is, “The Transportation Security Administration will continuously
set the standard for excellence in transportation security through ...
... most demanding of circumstances, are what makes the National Transportation Safety
Board ... ensure that the NTSB continues to strive for excellence in independent ...
Submitted by deuce_ryder on January 25, 2006
Category: Business
Words: 1351 | Pages: 6
Views: 233
Popularity Rank: 43,956
Average Member Grade: N/A (Add a Comment / Grade this Paper)
INTRODUCTION
Purpose: The purpose of this paper is to answer the question: Is process improvement important to achieving transportation excellence?
Background: This paper is the fifth module of the course. For it I will use information I’ve found in articles provided on the course disk as well as information found throughout the internet via search engines.
DISCUSSION
Within industry today, there are a variety of organizational transformation initiatives which are designed to have organizations focus on both the needs of their customers and the processes within the organization which enhance quality customer service and nurture life-long customer loyalty. The organizational benefits of such an approach include: expanded market share, increased productivity, customer responsiveness, and profitability (Krenek, 1997). Over the years, these initiatives have become known as: "Total Quality Management"(TQM), "Continuous Quality Improvement," "Business Process Improvement," "Reengineering,” "ISO 9000" and new to the list, “LEAN”...to name a few.
Elements of philosophy, principles, strategies, and tools provide the conceptual framework and practical applications that are necessary in order to strengthen interdependent work relationships (Harps, 2003). But conceptual framework and practical application alone do not guarantee success within organizations today. Success is measured one customer at a time, through their perceptions, as a result of their experience in being provided with products, services and information, which are provided by every interdependent department within the organization.
Logistics has been (for the most part) something that most companies just do.
As a discipline, logistics has not been near the top of the priority list as managers have been preoccupied with quality and cost reduction. However, supply chain strategy and planning are useless if a company has poor execution capabilities...
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