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Tqm

REPORT ON THE MANUFACTURING SECTOR AND HOW THE IMPLEMENTATION OF TQM HAS AFFECTED ORGANIZATIONAL CHANGE AND DEVELOPMENT

Total Quality Management (TQM)
Total = Quality involves everyone and all activities in the company.
Quality = Conformance to Requirements (Meeting Customer Requirements).
Management = Quality can and must be managed.
TQM = A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.
THE NEED for TQM

" The customer is the king" is truer today than ever before. As the quality of life improves, demand for better quality services and products also increases. Customers all over the world now demand that they be assured and satisfied that the product or services for which they are paying will meet their specifications and expectations and will perform as anticipated.

In this changed environment of the economy and the industry driven by the customers, the business is open to competition worldwide. With the transformation of the entire world into a boundary less global village, echoing the new mantra of " World class Product/Services", the factors that contribute to competitiveness - quality, competitive pricing and timely delivery- play a primordial role.

This emphasis on quality in product and services is forcing the industries to adopt internationally recognized and proven quality management systems in their operations to stay in the business. This reminds us to the prediction of J.M. Juran, the quality Guru of the world, who said that business in 21st century shall be decided by " Quality " and industries ignoring this fact shall be wiped out. Internationally, there have been several authoritative studies to compute the cost of non-compliance and they point out that while manufacturing industries that don't adhere to the TQM precepts may lose around 25% on this account alone, the loss by way of cost in the service sector could be as...