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PROCESS IMPROVEMENTS: A STUDY OF THEIR EFFECT ON SODEXHO ALLIANCE

INTRODUCTION
Business process improvement is necessary for on organization to develop, improve quality, and foster and environment to facilitate change management. Process improvement is defined as " a series of actions taken to identify , analyze, and improve existing processes within an organization to meet new goals and objectives." Process improvements can include reengineering, benchmarking, total quality management, six sigma ISO 9000 , and lean thinking. Most process activities are basic and simple, but allow for a better understanding of organizational design. Total quality management is defined b the International Organization for Standards as "a management approach for an organization, centered o quality, based on the participation a all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society." Many companies had already implemented total quality management in their organization before placing a more detailed focus on processes with the six sigma approach. It is suggested that companies can better implement six sigma if they already had total quality management or another process improvement previously in place. Six sigma has had tremendous success in increasing quality and customer satisfaction. The six sigma wave of implementation began with Motorola in 1986 with the basic methodology of DMAIC (define, measure, analyze, improve , and control). Their success with this process improvement has led to many other companies effectively implementing this as well.
DEFINE WHAT SODEXHO IS AND THE SERVICES THEY PROVIDE HERE!!!!! The purpose of this research is to display how Sodexho has implemented various process improvements, including six sigma, into their company and the outcomes they have occurred. Sodexho watched on of their majot clients, GE, successfully take on process...