Total Quality Management

Total Quality Management
Kimberly Fisher
January 25, 2010
University of Phoenix
BSHS/M004
In today’s corporate world the need for total quality management (TQM) is a vital aspect of any organization when remaining competitive. This paper will define total quality management (TQM) as well as include a description of the impact of globalization on quality. This paper will also compare and contrast traditional management styles with quality focused management styles, and explain how total quality management (TQM) applies to ABC Bank.
Globalization on Quality
Globalization refers to the shift toward a more integrated and interdependent world economy (Hill, 2009, p. 6). Globalization is the process in which economies of countries all around the world become integrated leading to organizations acquiring access to a wider market base and consumers’ access to a larger variety of goods and services (Hill, 2009). Increased global competition, reduced trade and distribution barriers, increased technology, and information have broadened customer choices increasing the need for organizations to produce quality products to compete in the marketplace. As a result of the increased global competition, organizations have transformed their organizational performance through methods like TQM, iSix Sigma, and ISO 9000 (Burrill & Ledolter, 1999).
Traditional Management Styles and Quality Focused Management Styles
Management styles have changed over the years as TQM has changed the way organizations view the managers’ role. TQM is a management philosophy that focuses on meeting the customers’ needs and meeting the organizational objectives (Hashmi, 2000-2009). Traditional management styles differ from quality focused management styles in many ways. A traditional manager is cost conscious, drives out complexity, and has a deep understanding of the business. A quality focused manager is creative and innovative, tailor to customers, and retain a broad business...