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Total Quality Management

Total Quality (TQ) Model and Methodologies Paper
Jennifer Plutt
University of Phoenix
June 23, 2008
MGT/449

Total Quality (TQ) Model and Methodologies Paper
There are various models available for an organization to choose from. I compared these process to processes in my work place. When there are processes that need to be improved upon, the correct method needs to be used. When choosing the appropriate method the company must know exactly what they want to improve upon, and which steps they need to take. We want to look at improving flexibility competitiveness, effectiveness, and efficiency of the organization satisfying the customer demands being internal or external.
Continuous quality improvement
The key to success—every organization is looking for the one key that will open the door to, more or less, instant and sustained success. While there is no one key, no one precise answer, there is hope in a process called continuous improvement. Continuous improvement, basically a process of constant personal and organizational reform, is not as basic or simple as the name may imply. “The cornerstone of continuous improvement is collaboration through teamwork and partnerships…an organization must understand collaboration and cooperation—with suppliers, within organizations, and with customers…partnering is rarely truly practiced...[and] many organizations believe that calling a department a team is all that creating teamwork requires” (2002). An organization must also choose not only the right leader for a team, but also the right members for the team.
In the textbook Achieving Quality Through Continual Improvement by Clyde Burrill and Johannes Ledolter, the authors write:
“In many enterprises, important business processes—processes that the enterprise depends on for survival—are neglected. People are so busy operating processes that nobody stops to look at them. If no one in the organization takes responsibility for an important process, it...