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Running head: Week 1: Total Quality Management Defined
Total Quality Management Defined
University of Phoenix
MGT 449
January 30, 2008
Total Quality Management (TQM) Defined
Total Quality Management (TQM) is a term used to describe an adapting leadership style. The International Organization for Standardization defines TQM as “A management approach for an organization, centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all member of the organization and to society.” (ISO.Org) TQM relies on breaking down traditional barriers between workers, management, suppliers, and the end consumer. The techniques prescribed by using this tool drive companies to be innovative and their workers to think “outside the box”. TQM gives every individual part of the same goal, and it puts all of them to work to transform the company. Ultimately, the goal is a finished product or service that is both high quality and efficiently prepared.
Many different people claim to have introduced TQM to the world. However, the process was originally used in Japan. In 1974 Koji Kobayashi delivered a Deming Prize winning speech in which he described how his company (NEC) had used TQM with great success. (CQM.ORG) The original concept was based on four principals. First, the company must focus on continual process improvement and make them repeatable, measurable, and clearly seen. This insures consistency. Second, products and services should be work properly and as they were designed to. Third, product use leads to improvement in the product itself. Lastly, products should be inherently pleasing to the user. (Wikipedia.org) These basic principals did not catch on in mainstream American business until they were Americanized. The U.S. Naval Air Systems Command had the first wide spread use of TQM. W. Edwards Deming developed 14 points...
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