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Total Quality Management Survey. Total Quality Management Survey Every
organization, both for profit and non-profit, can benefit ...
Total Quality Management Survey. Total Quality Management Organizations strive
to ensure that their customers receive quality products ...
Total Quality Management (TQM) Survey Paper. Total Quality Management
(TQM) Survey Paper Rosa L. Butler University of Phoenix MGT ...
... Total Quality Management (TQM) Survey Paper Jacalyn Sponberg Quality Management
and Productivity MGT/449 Instructor: Qiang Cao June 11, 2006 Total Quality ...
... Article type: Survey. Keywords: Enterprise resource planning, Business process
re-engineering, Total quality management, Surveys, Research, USA. ...
Submitted by TSEOZNAV on March 27, 2007
Category: Business
Words: 1095 | Pages: 5
Views: 750
Popularity Rank: 8,681
Average Member Grade: N/A (Add a Comment / Grade this Paper)
Total Quality Management
Organizations strive to ensure that their customers receive quality products and are satisfied with the service they receive. They realize this is a very important factor toward having a successful business. The first step toward achieving success is ensuring that the organization has a Total Quality Management concept included in their goals, objectives, and development of the strategic plans.
In this survey, I will explain the value of quality as it relates to customer satisfaction. I will also explain the need for customer-driven quality for each organization I have chosen. A matrix is included to show the difference between the strategic roles of the organizations. The last portion of this paper will discuss the important role of leadership relating to quality based on Total Quality Management.
Jiffylube provides service for customer vehicles. Their overall goal is to provide their customers with the best service possible that will preserve the health and the value of their vehicle (p.1). Whenever a customer’s car is serviced at Jiffylube, the car is treated as if it belonged to one of the employees. Jiffylube ensures that all technicians are trained and certified to perform the services provided at Jiffylube. They understand that a satisfied customer becomes a regular customer that will recommend others to their establishment. Their TQM style is in every Jiffylube store across America which consists of quality inspection techniques.
Doris (2000) mission statement for Pampered Chef states:
We are committed to providing opportunities for individuals to develop their God-given talents and skills to their fullest potential for the benefit of themselves, their families, our customers, and the company. We are dedicated to enhancing the quality of family life by providing quality kitchen products supported by service and information for our Consultants and customers. (p. 2)
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