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Submitted by phxgirl on May 11, 2008
Category: Technology
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Telephony at Huffman Trucking
Telephony is defined as the “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points” (Merriam-Webster, 2008). Telephony includes the transmission of voice, fax, or other data over telephone systems and is an important part of a business’ operations. As technology improves and organizations grow, it may be necessary to upgrade or replace the organization’s telephony system. Before a system can be upgraded or replaced, a review of the positives and negatives of the current system is necessary to determine what can be kept and what needs to be changed.
Current Systems
California
Huffman trucking has offices located in four states: California, Missouri, New Jersey, and Ohio. The California Office runs on a Plain Old Telephone System (POTS) Private Branch Exchange (PBX) telephone system. A PBX telephone system is a private network within a company that connects the phones internally as well as to the Public Switched Telephone Network (PSTN). Users of the PBX telephone system will share a limited number of outside lines to call externally (3CX, 2008). PBX telephone systems allow for increased efficiency, flexibility, expandability, and professionalism. The one disadvantage of a PBX telephone system is that it tends to be more expensive than a multi-line system (Pbxreport, 2006). Huffman’s California Office PBX telephone system includes intercom capability but does not have Voice Mail or Caller ID and includes 3 telephone terminals. The POTS is an older system with less capabilities and features than more recent telephone systems. The 2 computer terminals with modems and the fax machine run off an external AOL modem connection (Huffman California, 2004).
The California Office PBX telephone system connects to the PBX telephone system at the California Plant. The California Plant runs on a Nortel Digital Voice over...
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