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Technology Delivers At Fedex

Introduction
Organizational technology is the foundation that builds successful companies across the world. FedEx has used and will continue to use technology as a catalyst to promote growth in a continually changing global business environment. Team A will explore and define FedEx’s plans to use emerging technology to sustain and/or gain market share. This study will identify how the organization deploys current technology, performs value chain analysis, manages change, develops social contracts, and approaches global challenges.
About FedEx
FedEx is a network of companies that provides specialized shipping, global trade, supply chains and information services to its customers. The organization’s service area includes 220 countries and territories including every address in the United States while employing more than 270,000 people worldwide. (FedEx Facts, 2007) FedEx Corporation has a global headquarters in Memphis, Tennessee that leads the operating companies bearing the FedEx name worldwide including FedEx Express and Home Delivery, FedEx Ground, FedEx Freight, FedEx Kinko’s and Print Services, FedEx National LTL, FedEx Custom Critical, FedEx Trade Networks and FedEx Supply Chain Services. (X Facts, 2007)
The 670 plus aircraft in operation at 375 airports worldwide demonstrates the size of the FedEx network. In addition, more than 70,000 motorized vehicles that operate to support company express, ground, freight, and expedited delivery service. Customer base includes 15 million unique visitors monthly (What is unique about the visitors and what are they visiting?), three million package-tracking requests daily, and 15 million packages shipped via FedEx Ship Manager monthly. FedEx has built the business by providing exceptional customer service. This is reiterated in the company’s mission statement below.
(About FedEx History, 2007)
“FedEx will produce superior financial returns for shareowners by providing high
value-added supply chain, transportation,...