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Submitted by brabbroo on May 27, 2008
Category: Miscellaneous
Words: 3366 | Pages: 14
Views: 79
Popularity Rank: 104,560
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Problem Solution: Global Communications
Introduction
Over the past few months, Global Communications has been dealing with very difficult temptations that could impact the outcome of their future. The company has had some internal issues brought about by some of the administrative team and some issues that are weighing on the mind of employees. Global Communication have been discussing issues with outsourcing it’s call centers to foreign countries in order to maintain profits and increase the amount of customers it has. There will be discussion in the following statements that will provide more insight to what issues Global Communication is dealing with and what possible solutions may arise. Each of the solutions has its risk and ways to avoid falling into these traps that many companies fall into.
Situation Analysis
Issue and Opportunity Identification
Global Communications has been experiencing a great deal of pressure dealing with the competition and their ability to bring profit through new technology that they have put into operation. Over the past three years, Global Communications have placed into practice new calling plans, new calling features, and suites for local and long distance services. All these great ideas have helped them to maintain their organization and keep it in business but the competitors are consistently beating them to the punches. Other companies, mainly cable companies, are offering bundles that include everything a business needs. They offer packages that include cable, computers, and televisions all in one. This is an excellent idea and for Global Communication to stay afloat, their senior leadership team had came up with an idea to team with a satellite provider and offer video services as well as satellite versions of broadband. The team joined hands with a wireless provider to offer small business owners access to the internet using wireless telephone or PC cards. These...
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