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Applicability of Quality Management

One of the most important elements in creating a successful business is having happy, satisfied customers that keep coming back. Satisfied customers recommend your product or service to family, friends, and associates. This ca be achieved by the customer driven quality. “Quality” is continually evolving, an emerging consensus includes Continuous Improvement and Learning: Continuous improvement and learning refers to both incremental and “breakthrough” improvement, and applies to both the individual and organizational levels.  Improvement and learning can be directed toward better products and services, to better processes, and to being more responsive, adaptive, and efficient.

The companies should use the statistical and managerial concepts. They all are very useful tools and used time and again by the organizations. I will use TQM for the Manychip as it is involved into specialty manufacturing. TQM is a philosophy, which is extended to all the organization.
We can apply various principals from various quality gurus:

Joseph M. Juran

    *      Quality control must be an integral part of management
    *      Quality is no accident
    *      Quality must be planned
    *      There are no shortcuts to quality
    *      Use problems as sources of improvements

Philip B. Crosby

    * Quality is conformance to requirements
    * Quality is achieved through prevention, not appraisal
    * Quality standard is zero defects, not just acceptable levels
    * Quality is measured by the price of non-conformance

Kaoru Ishikawa

    * Quality is a company wide issue and must be an all-pervasive influence on the way every aspect of business is conducted
    * 7 simplified tools of quality control to be used by all the people in an organization
    * Quality circles

Need of TQM

Corporations that treat environment with respect leave little waste for the environment to consume, have efficient processes, low...