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Sylabus For Crisis Mgmnt And Recovery

Session No. 5

Course Title: Business and Industry Crisis Management, Disaster Recovery, and Organizational Continuity

Session 5: Vulnerability Analysis and Risk Assessment, Risk Management, and Risk Communications

Time: 1 hr

Objectives:

5.1. Discuss selected business crisis case studies as they relate to the crisis management and business continuity model presented in session 4.

5.2. Define the basic terms associated with risk concepts.

5.3. Explain the interrelationships of risk assessment, risk management, impact assessment, and risk communications within the model of risk-based decision making.

Scope:

The session should start with a discussion of the case studies (Pinto, Tylenol, and Perrier) as they relate to the model presented in session 4. Additional information concerning the Pinto and Tylenol crises is included for the instructor to consider and present as a guide for the discussions. The Perrier case study is presented in the text in sufficient depth to provide a framework for discussion. The remainder of the session will provide an overview of basic concepts and inter-relationships of risk assessment, risk management, risk communications, and impact assessment within the model of risk-based decision making.

Readings:

Student Reading:

Barton, Laurence. 1993. Crisis in Organizations: Managing and Communicating in the Heat of Chaos. Cincinnati, OH: South-Western Publishing Co. Pages 72–92.

Boniface, Duane. 1996. "Risk-Based Decision Making Guidelines." Unpublished. Introduction. Copy attached.

Federal Emergency Management Agency. 1996. Emergency Management Guide for Business and Industry. Washington, DC: Federal Emergency Management Agency. "Section 1: 4 Steps in the Planning Process," pages 9–24. Available on the FEMA Web site at http://www.fema.gov/library/bizindex.htm or in published form from FEMA, Publications, P.O. Box 70274, Washington, DC 20024.

Instructor Reading:

Boniface, Duane. 1996. "Risk Based...