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The Study Of Critical Success Factors For Knowledge-Based Technology Service Industry

THE STUDY OF CRITICAL SUCCESS FACTORS
FOR KNOWLEDGE-BASED TECHNOLOGY
SERVICE INDUSTRY

INTRODUCTION
1.1 Research Background
Most Taiwanese have witnessed the development of Taiwan with the focus on from
agriculture, textile industry, light industry, electronic industry to hi-tech industry today.
Due to the right direction of development chosen by local industries and the smooth
transformation of Taiwanese industries, people here live a good life. Going to great length
to develop hi-tech industry has become one of the most important strategies in Taiwan.
Now Taiwan dominates the world with regard to production of computer mouse,
keyboard, PC case, switching power supply, CRT monitor, LCD monitor, scanner, mother
board, video graphic card, modem, CD driver, notebook computer, etc.
Semiconductor is also vital. As to production of semiconductors, foundry and
memory products represent more than 90% of all commodities. Taiwan, now producing
over half supply of foundry, is the number one maker in the world. DRAM also stands for
40% of IC production value in Taiwan.
Over the last few years, Taiwanese industries have changed from labor-intensive
ones to capital-intensive, skill-intensive or even knowledge-intensive ones. It is expected
that hi-tech industry will decide the development of Taiwanese industries and affect the
economic growth in the future.
Taiwan now ranks the third as to IT industry in the world, and the fourth as to IC.
The government and citizens should work together to maintain the competitive
advantages of these industries. Moreover, up-stream and down-stream industries are built
in order to deal with future trends.
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1.2 Research Motivation
In a little-profit era, profit margin is very low, so businesses have to lower the
operational cost, especially the corporate expenditure in order to let every department to
work out its maximum function. The advent of little-profit era means that on the one hand,
some companies might...