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Strategic Quality Riordan: Management And Customer Satisfactio

Strategic Quality Management and Customer Satisfaction
Introduction
The Strategic Plan of an organization is the most efficient and resourceful plan an organization can implement. Riordan takes immense pride in the strategic plans in place for the manufacturing organization. Through the strategic plan, the organization could improve current business processes, measure the quality of their customer base, review quality assurance and improve their process improvement plan. Through these plans their process has a strategy and direction with the ability to allocate resources in order to generate capital and increase excellent customer satisfaction among their customer base.
Quality: Company Strategic Plan and Objectives
Riordan Manufacturing has been in business for many years; they have been the industry leader of plastic manufacturing for decades and want to ensure they continue to see increased success and revenue. To ensure continual growth, Riordan is constantly making process improvements, modifying their strategic plan and setting new objectives.
Riordan’s current strategic plan is to strengthen the Riordan brand and make it a significant advantage in the marketplace by introducing environmentally friendly products, and establish a known leadership in the production of beverage containers and bottling. To support their strategic plan, Riordan’s objectives is to have a $50Million operating income, increase their market share by 20%, increase employee satisfaction and productivity by 15%, and reduce operating costs by 10% by streamlining current manufacturing processes.
To execute their strategic plan, Riordan Manufacturing plans to “implement empowered focused development teams to deliver the roadmap for improvement” (Riordan Manufacturing, 2008) as well as streamline the entire organization to drive the spirit of quality through culture. By setting clear objectives and streamlining processes, Riordan is ensuring that they continue to see the...