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Socially Responsible Supply Chains: Introduction Corporate Social Responsibility
at Marks and Spencer has traditionally been interpreted ...
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responsibility in the supply chain. ... and to be socially responsible, are apparent ...
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Submitted by bat22 on April 4, 2008
Category: English
Words: 4286 | Pages: 18
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Introduction
Corporate Social Responsibility at Marks and Spencer has traditionally been interpreted as the provision of quality and value for money for the customers and a paternalistic regime for the large labour force of shop assistants. As 90 per cent of these were women cared for by women supervisors, perhaps ‘maternalistic’ would be a better word. However, a more important and original dimension of chain stores’ strategy has been the paternalism exhibited in relations with a large body of supplier firms, first in the clothing industry and more recently in food supply. This policy, which was pursued for 70 years or more, and has only collapsed very recently, forms the main focus of this paper. The employee and supplier policies were not wholly separate operations because supplier paternalism covered (among several other things) the welfare of the manufacturing labour force in numerous factories around Britain. Consequently it is best to begin with an evaluation of what industrial relations have come to call the ‘Marksist’ labour policy. The paper then traces the shift from supply chain principles driven by family owner paternalism to those necessitated by global market regulation, examining the problems involved.
The Company’s staff welfare programme was laid out by Flora Solomon in the 1930s. Simon Marks appointed her to take charge after she stunned him with the rebuke ‘it’s firms like Marks & Spencer that give Jews a bad name’. In the post-war years, his nephew Marcus Sieff adopted a more explicit moral starting point for his ‘human relations’ policy, as he called it; he insisted that ‘the chief executive has a duty to treat his employees as he would like to be treated himself, to do as he would be done by.’
Marks & Spencer’s stores were furnished with good staff canteens, rest rooms, medical and dental care, hairdressers, chiropodists, clean toilets and good training facilities, all supervised by a staff...
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