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Situation Analaysis. : SITUATION ANALYSIS: GLOBAL COMMUNICATIONS Situation
Analysis and Problem Statement: Global Communications ...
Gap Analaysis. ... My analysis is a way to look at this situation and see how I can close
the gap between the union and management, in regard to communication ...
Submitted by brandi2 on December 31, 2006
Category: Business
Words: 1124 | Pages: 5
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: SITUATION ANALYSIS: GLOBAL COMMUNICATIONS
Situation Analysis and Problem Statement: Global Communications
Carol A. Stone
University of Phoenix
Situation Analysis and Problem Statement: Global Communications
Global Communications finds itself facing a dilemma that many companies encounter in today's shrinking world borders because of the internet and other technologies. Off-shore outsourcing has become an answer to reducing labor costs and increasing profitability while providing highly qualified technical support staff to the diverse marketplace.
With the influx of so many specialty communication companies, retaining market share in the communications industry is a constant challenge for Global Communications. They are faced with two issues, one of which is new ways to increase their technology services to both small businesses and individual consumers in the global markets. The second is maintaining effective relationships with all stakeholders and satisfying their wants and needs while turning a profit. Global's decisions will determine the continued success of the company and its solvency.
Describe the Situation
Issue and Opportunity Identification
Maintaining open, honest communication between employees, the union, stockholders, consumers, small businesses, and out-sourcing countries is imperative. The union needs to feel they are a part of the process in determining how all this will take place with the least amount of destruction within the workforce. Although skeptical, employees view the steps being taken as a long-term solution because of the union leader's participation in the recent contract negotiations. Stockholders need to be informed so they view the change as a step in positive upward growth improving their stock value. Consumers and small businesses that are targeted must realize the efforts and see the benefits by the technological...
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