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Shouldice Hospital Shouldice Hospital Uploaded by barkhaamonkar (634) on Oct 14, 2005 Shouldice Hospital Limited A Brief History: Dr. Edward Earle Shouldice graduated
Shouldice Hospital Shouldice Hospital Limited A Brief History: Dr. Edward Earle Shouldice graduated from the University of Toronto in 1916. By 1940, Dr. Shouldice
Shouldice hospital Shouldice Hospital Limited A Brief History: Dr. Edward Earle Shouldice graduated from the University of Toronto in 1916. By 1940, Dr. Shouldice
Shouldice Hospital Limited 1. Executive Summary Shouldice hospital is a specialized hospital in the repair of external abdominal hernias in Canada. The hospital
Shouldice Hospital Analysis How does Shouldice offer a superior value proposition relative to its customers, remain successful, and balance low cost with high quality?
Submitted by chummapurpose on March 26, 2008
Category: Miscellaneous
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Canada’s Shouldice Hospital is known worldwide for its specialty of hernia repairs. In fact, that is the only operation Shouldice performs, and it performs a great many of them. Over the past few decades, this 89-bed hospital has averaged 7,000 operations annually, with more than 250,000 hernia surgeries since 1945. Patients, coming from 80 different countries, are so loyal that as many as 1,500 per year attend the Hernia Reunion gala dinner, complete with free hernia inspection.Perhaps Shouldice’s recurrence rate of only 1%, as opposed to 10% for general hospitals performing this surgery, is a major factor. About 1% of Shouldice’s patients are themselves M.D.s.
A number of features in Shouldice’s service delivery system contribute to its success: (1) it only accepts patients with uncomplicated external hernias and who are in good health; (2) patients are subject to early ambulation, which promotes healing; (3) its country club atmosphere, superior nursing staff, and built-in socializing make a surprisingly pleasant experience out of an inherently unpleasant medical procedure.
The Medical Facility
The medical facilities at Shouldice consist of five operating rooms, a patient recovery room, a laboratory, and six examination rooms. Shouldice performs, on average, 150 operations per week, with patients generally staying at the hospital for 3 days. Operations are performed only 5 days a week, but the remainder of the hospital is in operation continuously to attend to recovering patients.
An operation at Shouldice is performed by one of the 12 fulltime surgeons. Surgeons generally take about 1 hour to prepare for and perform each hernia operation, and they operate on four patients per day.
The Surgery Procedure
All patients undergo a screening exam either by questionnaire or in person (if convenient) prior to setting a date for their operation. Patients then arrive at...
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