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The Shingo Prize For Operational Excellence:

The Shingo Prize for operational excellence:
rewarding world-class practices
Satya S. Chakravorty*
Department of Management and Entrepreneurship
Michael J. Coles College of Business
Kennesaw State University
1000 Chastain Road
Kennesaw, GA 30144–5591, USA
Fax: 770.423.6606
E-mail: schakrav@kennesaw.edu
*Corresponding author
J. Brian Atwater
Department of Business Administration
Jon M. Huntsman School of Business
Utah State University
3510 Old Main Hill
Logan, UT 84322–3510, USA
Fax: 435.797.2634
E-mail: brian.atwater@usu.edu
James I. Herbert
Department of Management and Entrepreneurship
Michael J. Coles College of Business
Kennesaw State University
1000 Chastain Road
Kennesaw, GA 30144–5591, USA
Fax: 770.423.6606
E-mail: jherbert@kennesaw.edu
Abstract: Established in 1988, the Shingo Prize for Operational Excellence
recognises organisations in the USA, Mexico and Canada for the successful
implementation of world-class practices. The Shingo Prize emphasises the
improvement of operations and processes, the adoption of proven world-class
practices, the use of specific measurements related to quality and process
improvement, the empowerment of employees and the integration of other
business functions. Over the years, many companies have received the Shingo
Prize, including Raytheon, Delphi Corporation, the Boeing Company, Johnson
Controls and Ford Motor Company. The Shingo Prize recipients have
demonstrated that the successful application of world-class practices results in
increased productivity, enhanced quality and customer service and improved
bottomline business results.
Keywords: Shingo Prize; lean; operations.
The Shingo Prize for operational excellence 419
Reference to this paper should be made as follows: Chakravorty, S.S.,
Atwater, J.B. and Herbert, J.I. (2008) ‘The Shingo Prize for operational
excellence: rewarding world-class practices’, Int. J. Business Excellence,
Vol. 1, No. 4, pp.418–433.
Biographical notes:...