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Service Request On Riordan Manufacturing

Riordan Manufacturing
Service Request SR-rm-001, Processes Evaluation
Team “A”
University of Phoenix
April 22, 2007

Abstract
Riordan Manufacturing solicited Team A to conduct a process and system analysis. The analysis started with looking into the current business situation, and resulted in identifying business requirements and suggested system enhancements to the inventory and manufacturing processes. Riordan’s products include plastic beverage containers produced at its plant in Albany, Georgia, custom plastic parts produced at its plant in Pontiac, Michigan, and plastic fan parts produced at its facility in Hangzhou, China. This evaluation will define business requirements, analyze current business practices, identify systems requiring change, and define the necessary changes and enhancements. The results of the evaluation are to be delivered to the IT department for implementation. The goal of the activity is to create more efficient and effective processes and reduce the amount of manual intervention.

Service Request SR-rm-001, Processes Evaluation
System Investigation
Riordan Manufacturing, Inc is a manufacturing company of plastic injection molding. The company is owned by Riordan Industries, a Fortune 1000 enterprise. Riordan Manufacturing specializes in state-of-the-art design capabilities, which have earned international acclaim by creating innovative plastic designs (Riordan Manufacturing, 2006).
Hugh McCauley, the Chief Operations Officer of Riordan Manufacturing, submitted service request SR-rm-001, titled “Process Evaluation”. The description of the service request is, “Suggest specific systems changes that improve our inventory or manufacturing processes.” The background of the request states, “We would like to use computer system utilization to become more efficient.” The expected result/impact when completed is, “Create a business requirements definition for system upgrades/improvement to be given to the IT department or...