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Scenario One Reflection Paper 9-Step Problem-Solving Model. Scenario One
Reflection Paper Pat Anthony, Regina Campbell, Makisha Keith ...
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USAuto-AutoMex scenario and determine ... of applying the 9-Step Problem-Solving Model ...
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Submitted by panthony on May 20, 2006
Category: Business
Words: 3136 | Pages: 13
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Scenario One Reflection Paper
Pat Anthony, Regina Campbell, Makisha Keith and Marcela Rivera
Learning Team B
University of Phoenix
Foundations of Problem-Based Learning
MBA/500
Dr. James Booker III, PhD.
May 15, 2006
Introduction
While problem-solving is an almost universal aspect of life, very few individuals follow a structured approach to solving problems. The 9-Step Problem-Solving Model used in the USAuto and AutoMex scenario can be described as a sequential, step-by-step procedure. While this makes for easy description, there is, in fact, no simple plan that represents the universal problem-solving process. Any process one may apply in the workplace or in ones personal life must be flexible enough to accommodate different work styles, unexpected discoveries and disappointments, and inevitable fluctuations in effort and creativity (Couger, 1995).
The objective of this paper is to convey the thoughts and opinions expressed by Learning Team B on the 9-Step Problem-Solving Model to what we have learned in the exploration of the 9-Step Problem-Solving Model, why the model was effective in the case of the USAuto and AutoMex scenario, what challenges were identified and ways to overcome those challenges as we use the model in the future, how we would apply the model when solving problems in our workplace, and what factors we would need to consider when applying the model to those problems (Course Syllabus, p. 19).
Problem-solving is a fundamental skill needed by today's managers. With recent research and exploration of problem-solving techniques, changing professional standards, new workplace demands, and recent changes in the economy, this has encouraged managers to use a higher order thinking skill, and in particular, problem-solving skills (Kirkley, 2003).
Exploration of the 9-Step Problem-Solving Model
When the team discussed what we had learned so...
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