Rockhurst Case
04-014 Ch07 pp3
3/12/04
3:36 PM
Page 341
SKILL ASSESSMENT
Diagnostic Surveys for Managing Conflict
■
■
Managing Interpersonal Conflict
Strategies for Handling Conflict
SKILL LEARNING
Interpersonal Conflict Management
Diagnosing the Type of Interpersonal Conflict
Selecting the Appropriate Conflict
Management Approach
Resolving Interpersonal Confrontations Using the Collaborative Approach
Summary
Behavioral Guidelines
Managing
Conflict
SKILL ANALYSIS
Case Involving Interpersonal Conflict
■
Educational Pension Investments
SKILL PRACTICE
LEARNING
OBJECTIVES
Exercise for Diagnosing Sources of Conflict
■
SSS Software Management Problems
Exercises for Selecting an Appropriate
Conflict Management Strategy
■
■
■
■
■
DIAGNOSE THE FOCUS AND
SOURCE OF CONFLICTS
■
UTILIZE APPROPRIATE
CONFLICT MANAGEMENT
STRATEGIES
■
RESOLVE INTERPERSONAL
CONFRONTATIONS THROUGH
COLLABORATION
Bradley’s Barn
Avocado Computers
Phelps, Inc.
Exercises for Resolving
Interpersonal Disputes
■
■
Freida Mae Jones
Can Larry Fit In?
Meeting at Hartford Manufacturing Company
SKILL APPLICATION
Activities for Improving Managing
Conflict Skills
■
■
Suggested Assignments
Application Plan and Evaluation
341
04-014 Ch07 pp3
3/12/04
3:36 PM
Page 342
SKILL ASSESSMENT
DIAGNOSTIC SURVEYS FOR
MANAGING CONFLICT
MANAGING INTERPERSONAL CONFLICT
Step 1: Before you read this chapter, respond to the following statements by writing a number from the rating scale that follows in the left-hand column (Pre-assessment). Your answers should reflect your attitudes and behavior as they are now, not as you would like them to be. Be honest. This instrument is designed to help you discover your level of competency in managing conflict so you can tailor your learning to your specific needs.
When you have completed the survey, use the scoring key in Appendix 1 to identify the skill areas
3/12/04
3:36 PM
Page 341
SKILL ASSESSMENT
Diagnostic Surveys for Managing Conflict
■
■
Managing Interpersonal Conflict
Strategies for Handling Conflict
SKILL LEARNING
Interpersonal Conflict Management
Diagnosing the Type of Interpersonal Conflict
Selecting the Appropriate Conflict
Management Approach
Resolving Interpersonal Confrontations Using the Collaborative Approach
Summary
Behavioral Guidelines
Managing
Conflict
SKILL ANALYSIS
Case Involving Interpersonal Conflict
■
Educational Pension Investments
SKILL PRACTICE
LEARNING
OBJECTIVES
Exercise for Diagnosing Sources of Conflict
■
SSS Software Management Problems
Exercises for Selecting an Appropriate
Conflict Management Strategy
■
■
■
■
■
DIAGNOSE THE FOCUS AND
SOURCE OF CONFLICTS
■
UTILIZE APPROPRIATE
CONFLICT MANAGEMENT
STRATEGIES
■
RESOLVE INTERPERSONAL
CONFRONTATIONS THROUGH
COLLABORATION
Bradley’s Barn
Avocado Computers
Phelps, Inc.
Exercises for Resolving
Interpersonal Disputes
■
■
Freida Mae Jones
Can Larry Fit In?
Meeting at Hartford Manufacturing Company
SKILL APPLICATION
Activities for Improving Managing
Conflict Skills
■
■
Suggested Assignments
Application Plan and Evaluation
341
04-014 Ch07 pp3
3/12/04
3:36 PM
Page 342
SKILL ASSESSMENT
DIAGNOSTIC SURVEYS FOR
MANAGING CONFLICT
MANAGING INTERPERSONAL CONFLICT
Step 1: Before you read this chapter, respond to the following statements by writing a number from the rating scale that follows in the left-hand column (Pre-assessment). Your answers should reflect your attitudes and behavior as they are now, not as you would like them to be. Be honest. This instrument is designed to help you discover your level of competency in managing conflict so you can tailor your learning to your specific needs.
When you have completed the survey, use the scoring key in Appendix 1 to identify the skill areas