OPPapers.com

Riordan Problem Solution

Problem Solution: Riordan Manufacturing
Riordan Manufacturing is a global plastics producer that employs 550 people with projected annual earnings of $46 million. Riordan is an industry leader in the field of plastics injection molding, and has top design capabilities and creates innovative plastic designs that have earned international acclaim. Riordan has facilities in California, Georgia, Michigan, and a global presence in Hang Zhou, China.
Riordan’s president is the primary stakeholder and founder of the company and his focus is on increasing sales and financial profits, while increasing the value of his investments, as he gets closer to retirement. Through past successful business strategies, Riordan is today a Fortune 1000 enterprise with revenues in the excess of $1 billion.
Due to recent declines in sales, Riordan implemented a change to the internal sales process and adopted a customer-relationship management system, in addition making changes to the manufacturing and marketing of their products. Additionally, Riordan is experience low employee motivation and job satisfaction levels, which are also affecting productivity internally.
This paper will discuss the current situation, investigate the stakeholder’s perspectives, and determine end-state goals for Riordan. In addition, this paper will recommend alternate solutions, discuss the risk involved, and will choose and plan the implementation of an optimal solution.
Situation Analysis
Issue and Opportunity Identification
A recent annual employee survey conducted by the human resource director revealed a decrease in overall job satisfaction especially in the areas of compensation and benefits. There has also been a decrease in employee retention due to changes from outsourcing manufacturing processes to a new manufacturing facility in China.
Riordan’s President and the Chief Executive Officer (CEO) of the company believe that the employees of the company are well taken care of when it comes to...