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Riordan Problem Solution. Problem Solution: Riordan Manufacturing Riordan
Manufacturing is a global plastics producer employing 550 ...
Riordan Problem Solution. Issue and Opportunity Identification Several
employees have recently complained that they are underpaid ...
Riordan Problem Solution and Defense Paper. Riordan Manufacturing is faced
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Riordan Problem Solution. Problem Solution: Riordan Manufacturing Riordan
Manufacturing (Riordan) is attempting to implement several ...
Riordan Problem Solution. Problem Solution: Riordan Manufacturing Riordan
Manufacturing is a global plastics producer that employs ...
Submitted by redhead99 on March 3, 2008
Category: Business
Words: 987 | Pages: 4
Views: 759
Popularity Rank: 9,067
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Problem Solution: Riordan Manufacturing
Riordan Manufacturing is a global plastics producer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Production is divided among three plants: plastic beverage containers in Albany, Georgia; custom plastic parts in Pontiac, Michigan; and plastic fan parts in Hangzhou, China. Research and Development is conducted at corporate headquarters in San Jose, California. Riordan's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers.
Recently, Riordan made several strategic changes in the way it manufactures and markets its products. Declining sales and uneven profits over the past two years not only forced the company to change its sales processes, but also prompted them to adopt a customer-relationship management (CRM) system. Primarily sales teams rather than single salespeople now service customers, with each team focusing on a particular customer segment. Teams typically include a sales person, product engineering specialist and customer service rep. The hope is that the team approach will improve sales. (Milkovich and Newman, 2004)
This paper introduces an overview of situational analysis, issues and opportunities and end-state vision of Riordan Manufacturing Company that is facing employees, lower job satisfaction and increased turnover. The current management team focuses on increasing employee motivation and rewards for encouraging workforce environmental performance. The organizational structure of Riordan needs to rapidly change the new strategy by realizing that their existing plan is causing low morale, decreased sales and poor customer relationships. Riordan, based on employee surveys, needs to discover the best practices of companies that have solved...
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