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Re-Engineering A Scheduling System For The Effective And Efficient Utilization Of Resources

Re-engineering a Scheduling System for the effective and efficient Utilization of Resources

By:
Aqib Mehmood Khan
0009SBSB0806
Msc (IT)

(Dissertation submitted in partial fulfilment for the degree of
Master of Science in Information Technology)

School of Technology & Management

University Of East London


Acknowledgements:

I would like to express my gratitude to my research supervisor, Mr. Nigel Kermode, whose expertise, understanding, and patience, added considerably to accomplish this achievement. I appreciate his vast knowledge and skills. He always helped and encouraged me.
Also, I am grateful for suggestions, comments and contributions from Mr. A Ryder (Director) and Miss. Julia Dobychina (PA) Geeks On Wheels London Limited. I would like to thank my friends and colleagues who have always been there for help and advice.
Finally, I would also like to thank my family for the support they provided me through my entire life. In particular, I must acknowledge my father, without his love, encouragement and financial assistance; I would not have finished this Dissertation.

Table of Contents
Chapter 1: Introduction: 8
1.1 Research Question: 8
1.2 Introduction to Business Process: 9
1.2.4 Need to Redesign the Business Processes: 10
1.3 Selecting amongst the best TQM or BPR: 10
1.4 Selection of Business Process Reengineering: 11
1.5 Methodology: 11
1.6 A Case Study of Geeks on Wheels: 12
1.7 Implementation of BPR on Scheduling Process: 12
1.8 Data Flow Diagram for Scheduling Process: 12
1.9 Selection PHP & MYSQL: 13
1.10 Prototype website for Scheduling Process: 13
1.11 Efficiency Improvement Estimation: 13
Chapter 2: Literature Review: 14
2.1 Business Process Re-engineering (BPR): 14
2.1.1 History of Business Process Reengineering: 14
2.1.2 Definition: 15
2.2 Objectives of Business Process Reengineering: 16
2.2.1 Project Infrastructure: 17
2.2.2 Competition:...