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Submitted by er0929 on May 13, 2008
Category: Miscellaneous
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R & R Sports:
Review of the Quality Management in Local Sporting Goods Store
Abe Arevalo
Jonathan Floyd
Philip Maryan
Erin Reed
Jeff Whitley
Introduction to Quality Management
March 11, 2008
R & R Sports
When training is taught on management they are mostly based on the idea of large corporations with many employees, but when doing this project we decided to focus on the smaller organization with fewer than ten employees. R & R Sports was opened on January 28, 2006 at its current location. During the early development of R & R it consisted of five employees including the General Manger, two embroidery specialists, one screen printing specialist and a floor salesman. The initial goal was to eliminate customers from having to drive into Corpus Christi for all their sporting good needs. Within six months of operation R & R’s primary owners made the decision to terminate the General Manager because of poor marketing, over spending and poor stoking skills. After a having to clean the messes made by previous management with inventory and supplies the store soon grew to be more popular and steadily began to make profits again.
Quality Management Strengths
Quality Management Weaknesses
When determining the weakness within the R & R Sports organization the uses of Deming’s categories for good quality control. The first category that R & R needed improvement upon was ‘Organization and Operations’. Since R & R is such a small number of employees there can be a blur between lines of management and non-management. Employees are treated fairly but they have a tendency to take advantage of this fairness which sometimes leads to...
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