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Quality Management Assessment

Academy of Economic Studies

Faculty of Business Administration in Foreign Languages - English Section

STRATEGIC AND OPERATIONAL PERFORMANCE ASSESSMENT AT

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RALUCA CRISTINA HRISTU - ralucahristu@yahoo.com

LAURA CARMEN TOMA – laura_carmen_toma@yahoo.com

ROXANA ŢINTEA – roxanatintea@yahoo.com

FABIZ, year III, group 139

Course title: BUSINESS QUALITY MANAGEMENT

Professor: Prof. Dr. Carmen Păunescu,

Due date: November 4, 2008

TABLE OF CONTENT

I. Introduction………………………………………………………………3

I.1 Company’s presentation……………………………………………...3

I.2 History and financial evolution………………………………………5

I.3 Company’s flow chart……………………………………………...…6

I.4. The constructions industry ………………………………………….7

II. Process Management……………………………………………………..8

II.1 Management Process Map…………………………………….....…10

II.2 Resources Management Process Map...............................................12

II.3 Products/services Realization Process Map......................................13

II.4 Measurement Process Map................................................................14

III. Strategic level Assessment…………………………………………...…15

III.1.Environment Management Program………………………………16
III.2. S.W.O.T. ANALYSIS…………………………………………..18

IV. Operational level Assessment………………………………………..…19

IV.1 List of processes. Authority and responsibility ………...………...19
IV.2 Competitive forces on the constructions market …………..……..22

V. Future…………………………………………………………………..23

VI. Conclusions and analysis……………………………………………..24

VII. References……………………………………………………………..25

I. INTRODUCTION

The company that we chose for this project is S.C. ATHENAEUM CONSTRUCT S.A., an organization active on the Romanian constructions market.
The research for this paper was conducted through interviews with various...