professional courier
SRM UNIVERSITY
(UNDER SECTION 3 OF UGC ACT 1956)
A STUDY ON CUSTOMER PERCEPTION ABOUT THE
PROFESSIONAL COURIER SERVICE
Submitted by:
PANDIARAJAN.P (Reg.No: 3511010488)
A project report
Submitted to the
SRM SCHOOL OF MANAGEMENT
FACULTY OF ENGINEERING AND TECHNOLOGY
SRM UNIVERSITY
KATTANKULATHUR
In partial fulfillment of the requirements
For the award of the degree
Of
MASTER OF BUSINESS ADMINISTRATION
BONAFIDE CERTIFICATE
Certified that this project report titled “A Study on the Customer perception about the professional courier services ,Chennai” is the bonafide work of Pandiarajan.P who carried out the research under my supervision.
Certified further, that to the best of my knowledge the work reported here in does not form part of any other Project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.
Mr.S.ANBU
DR.JAYASHREE SURESH
(Project Guide)
(Dean SRM School of
Management)
Viva Voce held on: ........................
INTERNAL EXAMINER
EXTERNAL
EXAMINER
DECLARATION
I, PANDIARAJAN.P (3511010488) the bonafide student of SRM
SCHOOL OF MANAGEMENT, hereby declare that the project entitled “A Study on
Customer Perception about professional courier services”, submitted in partial fulfilment for the award of MASTER OF BUSINESS ADMINISTRATION is my original work.
Place:
Date:
Pandiarajan.P
ACKNOWLEDGEMENT
I express my gratitude to Ms. Jayashree Suresh, Dean, SRM School of
Management, for providing an amazing environment for us to complete this project successfully. At the outset, no words are adequate to express my sincere thanks to my staff
Mr.S.Anbu for granting this opportunity to have a wide spread view and experience in the form of project work.
I also express our sincere gratitude to our mentor Mr.Anand kumar (ManagerEmployee relations) of Professional Courier,Chennai who has enlightened us.
I thank my relatives
(UNDER SECTION 3 OF UGC ACT 1956)
A STUDY ON CUSTOMER PERCEPTION ABOUT THE
PROFESSIONAL COURIER SERVICE
Submitted by:
PANDIARAJAN.P (Reg.No: 3511010488)
A project report
Submitted to the
SRM SCHOOL OF MANAGEMENT
FACULTY OF ENGINEERING AND TECHNOLOGY
SRM UNIVERSITY
KATTANKULATHUR
In partial fulfillment of the requirements
For the award of the degree
Of
MASTER OF BUSINESS ADMINISTRATION
BONAFIDE CERTIFICATE
Certified that this project report titled “A Study on the Customer perception about the professional courier services ,Chennai” is the bonafide work of Pandiarajan.P who carried out the research under my supervision.
Certified further, that to the best of my knowledge the work reported here in does not form part of any other Project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.
Mr.S.ANBU
DR.JAYASHREE SURESH
(Project Guide)
(Dean SRM School of
Management)
Viva Voce held on: ........................
INTERNAL EXAMINER
EXTERNAL
EXAMINER
DECLARATION
I, PANDIARAJAN.P (3511010488) the bonafide student of SRM
SCHOOL OF MANAGEMENT, hereby declare that the project entitled “A Study on
Customer Perception about professional courier services”, submitted in partial fulfilment for the award of MASTER OF BUSINESS ADMINISTRATION is my original work.
Place:
Date:
Pandiarajan.P
ACKNOWLEDGEMENT
I express my gratitude to Ms. Jayashree Suresh, Dean, SRM School of
Management, for providing an amazing environment for us to complete this project successfully. At the outset, no words are adequate to express my sincere thanks to my staff
Mr.S.Anbu for granting this opportunity to have a wide spread view and experience in the form of project work.
I also express our sincere gratitude to our mentor Mr.Anand kumar (ManagerEmployee relations) of Professional Courier,Chennai who has enlightened us.
I thank my relatives
References: 1) Thomas C.Kinnear and Tylor R.James (1996) “Marketing Research and Applied Approach” Fifth Edition. 2) Philip Kotler (1994) “Marketing Management, Analysis, Planning, implementation and control” Eighth Edition. 3) www.google.com 4) www.tpcindia.com 5) www.professionalcourier.net