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Productivity System Implementation. Arab Academy Graduate School of Business
Masters in Business Administration Program 2nd Semester ...
... much more sophisticated system upon this implementation. ... for a systematic tracking
system that will ... implement new technology to increase business productivity. ...
... integrated system allows Riordan to Identify problems before productivity and quality ...
of the system ?X Establish phases for system implementation ?X Gather ...
... to be a more risky approach to system implementation because it ... forced to work with
the new system while having no ... will see a decrease in productivity when the ...
... system, and ? how to manage an ERP system implementation project ... An ERP system gives
Accounts ... and thereby help or encourage their productivity and eliminating ...
Submitted by yhz73 on July 10, 2008
Category: Business
Words: 3560 | Pages: 15
Views: 25
Popularity Rank: 116,885
Average Member Grade: N/A (Add a Comment / Grade this Paper)
Arab Academy Graduate School of Business
Masters in Business Administration Program
2nd Semester
Productivity System Implementation & Application
For EgyNet Call Center
Prof. Asaad Elnidani
Prepared By:
• Ahmed Emad
• Amr Salem
• Tarek Samir
• Yasser Zaky
April.2008
Table of Contents
TABLE OF CONTENTS 2
ABSTRACT 3
INTRODUCTION 4
BACKGROUND MATERIAL 4
PRODUCTIVITY 4
THE UNIT (EGYNET CALL CENTER) 5
PRODUCTIVITY SYSTEM 7
MEASUREMENTS AND ITS TIME FRAME 7
Unit Inputs 7
Unit Outputs 7
Measurements Time Frame 8
EXTERNAL FACTORS 8
SYSTEM METHODOLOGY 10
TAKING THE MEASUREMENTS 11
COMPARE RESULTS 11
Historical 11
Competitor 12
Removing external factors 12
Re-compare cleaned measures 13
Compare comparison results 13
When to take action? 13
PUTTING IT INTO ACTION 14
TAKING THE MEASUREMENTS 14
COMPARE RESULTS 15
Historical 15
Competitor 15
Removing external factors 16
Re-compare cleaned measures 16
Compare comparison results 16
SUMMARY & CONCLUSIONS 17
Abstract
Due to the current increasing need within different industries to understand efficiency and its impact on overall organizational objectives; this paper comes to address such a need within one of the highest agile industries; the telecommunication field.
EgyNet is no exception, with the huge operational problems faced on daily bases they have to find some way to figure out efficiency levels in their daily operations.
Since the organization is huge we decided to limit our paper on only one part of the organization which we believe have a great importance. The unit chosen for this system is vital for daily operations...
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