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Productivity and Quality Management. Issue paper one: Productivity and Quality
Management Executive Report Prepared by GY Attanayake ...
... improve quality and productivity. Quality is a major focus for the TQM style; so
strategic planning is an essential part of quality-focused management. ...
... quality cost program can help the management team to allocate strategic resources
for improving quality and reducing costs. - Productivity, profit, and quality ...
... The simulation ‘Quality Management and Productivity’ introduced a number of Quality
concepts that are also discussed in relation to the company’s process ...
... production and service constantly will improve quality and productivity. ...
(http://www.demingsnum/teachings.num) Total Quality Management focuses overall on ...
Submitted by eenaz on October 27, 2006
Category: Business
Words: 8904 | Pages: 36
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Issue paper one: Productivity and Quality Management
Executive Report
Prepared by
G.Y. Attanayake
MBA/2003/1448
Course : MBA 501 Managing Business Operations
Dr. Travis Perera
and
Mr. A.K.L Jayawardana
July, 2003
POSTGRADUATE INSTITUTE OF MANAGEMENT
University of Sri Jayewardenepura
TABLE OF CONTENTS PAGE NO.
EXECUTIVE SUMMERY 4
1.0 INTRODUCTION 5
1.1 MEASURING PRODUCTIVITY IN THE MANUFACTURING AND SERVICE SECTORS
1.1.1 Productivity Defined and Explained 5
1.1.1.1 Why Productivity 7
1.1.2 Manufacturing Sector Productivity 8
1.1.3 Service Sector Productivity 14
1.1.4 Nestle Lanka Performance Measures 15
1.2 TOTAL QUALITY CONCEPTS
1.2.1 Total Quality Management Models 26
1.2.1.1 The origin of TQM 26
1.2.1.2 Total quality defined 26
1.2.1.3 Why TQM 27
1.2.1.4 TQM models 28
1.2.2 Issues in Application of TQM 33
1.3 HIGH PERFORMANCE ORGANIZATION
1.3.1 Characteristics of a high Performance Organization and Benefits 35
1.3.1.1 What is a high Performance Work System 35
1.3.1.2 Benefits of a High Performance Work System 36
1.3.2 Job Design Defined 37
1.3.3 Job Design in an Performance Organization 37
2.0 ORGANIZATION OVERVIEW
2.1 Nestle Mission and Vision 37
2.2 Nestle Quality Objectives 38
2.3 Nestle Key Products 40
2.4 Current Customer Expectations and Perceptions 41
2.5 The Products Which does not meet the Expectations of Customer 41
2.6 The departmental Process 42
2.6.1 The core...
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