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Problem Solutions Scenerio

Running head: PROBLEM SOLUTION: _________ CORPORATION

Problem Solution: _______ Corporation
John D. Schaefer
University of Phoenix

Problem Solution: _____ Corporation
Today's managers are faced with a growing list of difficult challenges that occur on a daily basis. With these challenges comes the need to be able to make critical decisions in order to succeed in adding value to all their stakeholders. The successful leaders needs to "have the ability to identify opportunities and issues, define challenges in terms of the right problem, select among a set of alternative solutions, and implement the solution to ensure it contributes value to all of the stakeholders." (Scenario Two—Global Communications, p.1) The scenario of Global Communications was presented for the application of the knowledge and skills learned in order to select a course of action necessary to achieve a desirable outcome.
Situation Background (Step 1)
Global Communications is in the telecommunications industry where there is a remarkable amount of economic pressure. Stock is currently trading for 50% less than just 3 years ago and understandably, stockholders are concerned and have been applying a tremendous amount of pressure on these telecommunications companies. In the white paper Scenario: Global communications the author notes:
Global Communications senior leadership team has developed a two-pronged aggressive approach. First, they plan to realize growth through the introduction of new services, primarily to its small business and consumer customers, who will now be served in both local and long-distance markets across the country. Second, the senior team has identified cost-cutting measures that will improve profitability. To maximize both of these initiatives, the company plans to market itself more aggressively on an international level with the goal of becoming a truly global resource. (p.1)
Competition is fierce with local and long-distance companies because they...