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Problem Solutions: Global Communications

Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS

Problem Solution: Global Communications


Problem Solution: Global Communications
Global Communications is under tremendous pressure to keep up with its competitors in the telecommunications industry, and its falling stock prices reflect this problem. The company is under a lot of pressure from stockholders to rectify this problem. The bottom line is that Global Communications must rise to the occasion and put themselves in a more strategic position by offering its customers better, more attractive services than those of its competitors. The following pages will review the situation, clearly state the problem, lay out the end-state vision, propose and analyze alternative solutions, identify and examine potential risks, present the optimal solution, illustrate the implementation plan, and definitively evaluate the results.
Situation Analysis
Issue and Opportunity Identification
There are several issues facing Global Communications (GC) in this scenario. The first issue is Global Communications' plummeting stock price. Generally when this happens, stockholders and members of the Board of Directors will demand that immediate, corrective actions be taken. The second issue faced by Global Communications is increased competition. This is a difficult issue to resolve and is also a main reason why GC's stock has been slumping. A third issue that Global Communications faces is the fallout from the layoffs that it has planned.
Global Communications plans to cut costs and become more competitive by moving some of its call centers to India and Ireland. This move may save the company money, but what will be the resulting cost in human capital? Internal communications within the company is a fourth issue. Global Communications as an organization should consider all possible motives to resolve issues and make the best decisions. By improving decision making, knowledge management, employee needs and...