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Problem Solution: Usa World Bank

Running head: PROBLEM SOLUTION: USA WORLD BANK

Problem Solution: USA World Bank
Tish Preston-Stubbs
University of Phoenix


Problem Solution: USA World Bank
In today’s global marketplace, an organization must be able to progress using a change management process to meet the changing needs of the various customers of the company. For an organization, change management means defining and implementing procedures and or steps to deal with changes in the business environment and to profit from changing opportunities. The change process is a necessary aspect of business survival for an organization similar to that of the human population. USA World Bank has been slow to provide new products for customers and embrace a change management initiative for the company consequently the financial performance is showing the impact of this. Therefore, USA World Bank is a banking financial services company striving to survive in a competitive industry. The purpose of this paper is to use steps in the problem solving process to build a foundation for a profitable change management plan for this company.
Situation Analysis
Issue and Opportunity Identification
The situation is USA World Bank needs to handle successfully organizational change, competitive pressures, and increase profitability as well as building trust with customers while reducing the costs of doing business. USA World Bank needs to become an agile and premier financial organization by revolutionizing the products. USA World Bank has decided to introduce a broad set of new products to consumer and small business customers using an innovative credit card process while anticipating customer needs for a more profitable future. This initiative is designed to build long term relationships based on value to the customers. The change management model will create an improved relationship with customers, Board members and put in place a process of ongoing change using a “continuous improvement process.” The...