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Problem Solution: Intersect (Transformational Leadership)

Running head: PROBLEM SOLUTION: INTERSECT

Problem Solution: Intersect

Problem Solution: Intersect
Intersect is embarking on a new opportunity to change the company's financials to improve sales and profitability in the financial industry. In order to do so, Intersect faces a multitude of challenges and opportunities, these elements include culture, groups and teams, change, leadership style, and structure. The problem solution analysis will follow the problem-based learning model from steps one to nine these are: situation background, framing the right problem, identifying end state and goals, identify alternatives, evaluate alternatives, identify and assess risks, make the decision, develop and implement the solution, and finally evaluate the results. The Intersect analysis will refer to the problem-based learning model, which will focus on turning challenges into opportunities and transitioning Intersect into becoming a financial market leader.
Situation Background (Step 1)
Intersect's CEO has a vision to turn Intersect to building long-term clientele by providing exceptional customer service and in turn, improve sales and profitability. However, when the CEO addresses the areas the company needed to change to realize his vision he was faced with resistance, increasing employee turnover, declining customer satisfaction and, plateaued sales dollars. Intersect's elements are better understood by reviewing the open systems theory by Douglas Smith and understanding how these elements (any object, boundary, or relation that can be articulated) in a defined set of boundaries (any idea that separates elements) affect the issues and opportunities Intersect is currently facing (Smith, 2006, p. 3). Intersect faces a multitude of challenges and opportunities in order to address change, entropy, and introduce viability and viability leadership styles into the undefined company structure. The elements that are relevant to Intersect's evolutionary process are how...