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Problem Solution Intersect Investments. Running head: PROBLEM SOLUTION:
INTERSECT INVESTMENT SERVICES CORPORATION Problem Solution ...
PROBLEM SOLUTION: INTERSECT INVESTMENTS. Running head: PROBLEM SOLUTION:
INTERSECT INVESTMENTS Problem Solution: Intersect Investments ...
Problem Solution: Intersect Investments. Running head: PROBLEM SOLUTION:
INTERSECT INVESTMENTS Problem Solution: Intersect Investments ...
Problem Solution: Intersect Investments. Problem Solution: Intersect
Investments Intersect Investments has communication problems ...
Problem Solution: Intersect Investments. Running head: PROBLEM SOLUTION:
Intersect Investment Services Problem Solution: Intersect ...
Submitted by fbc1955 on April 20, 2008
Category: Miscellaneous
Words: 4816 | Pages: 20
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Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS
Problem Solution: Intersect Investments
F. Bruce Creech, BSBM, MBA Candidate
MBA 520
Warren Rosendahl, BSME, MBA
December 16, 2007
University of Phoenix
Problem Solution: Intersect Investments
Intersect Investment has experienced problems within their organization. The problems include loss of market share, inability to change, lack of organizational commitment and behavior, failure to develop a customer service program, and lack of communication. This paper will look at these problems, find alternative solutions, and develop an optimal solution. In addition, the paper will discuss the implementation, metrics, targets, and timelines. The optimal solution will explain what will happen to the culture of Global Communications when implemented.
Situation Analysis
Issue and Opportunity Identification
Several issues are affecting Intersect Investment. First, the lack of communication is evident. The text defines, “Communication refers to the process by which information is transferred and understood between two or more people”. Communication also, “Brings knowledge into the organization and distributes it to employees who require that information,” (McShane – Von Gilinow, 2004, p.324). With some members of senior management failing to make the changes necessary to implement the customer intimacy plan, communication is a problem.
The second problem also deals with loss of market share which results from improper communication. “One report estimated that a company’s market value increased by over 7 percent when it improves its ‘communication integrity’. Another analysis identifies the leader’s communication skills as an important influence on company performance” (McShane – Von Gilinow, 2004, p.324). Based on the...
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