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Problem Solution Intersect Investments. Running head: PROBLEM SOLUTION:
INTERSECT INVESTMENT SERVICES CORPORATION Problem Solution ...
PROBLEM SOLUTION: INTERSECT INVESTMENTS. Running head: PROBLEM SOLUTION:
INTERSECT INVESTMENTS Problem Solution: Intersect Investments ...
Problem Solution: Intersect Investments. Running head: PROBLEM SOLUTION:
INTERSECT INVESTMENTS Problem Solution: Intersect Investments ...
Problem Solution: Intersect Investments. Problem Solution: Intersect
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Problem Solution: Intersect Investments. Running head: PROBLEM SOLUTION:
Intersect Investment Services Problem Solution: Intersect ...
Submitted by bbjo827 on February 17, 2008
Category: Miscellaneous
Words: 4170 | Pages: 17
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Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS
Problem Solution: Intersect Investments
Bobbie Barrett
University of Phoenix
Transformational Leadership
MBA520
Marco Faggione
January 29, 2008
Introduction
Intersect Investments has struggled since the catastrophic events of September 11, 2001. The company has barely managed surviving since this event along with other internal and external forces such as an industry downturn and high rate of employee turnover. All these events have made CEO Frank Jeffers realize a change is necessary for his company to survive. He has developed a new vision for the company that focuses on a “customer intimacy” model. This vision relies on building a longterm relationship with their customers and becoming the customer’s trusted advisor. Reluctance to change has cause high employee turnover and has created a barrier for the company from implementing the customer intimacy program. As a result, Intersect Investments recently fired their Senior Vice President of Sales and hired a replacement, Janet Angelo, who has been given the task of turning the company around in only 12 months. Janet needs to leverage her experience and transformational leadership style to implement this new vision, change the company culture, and organizational behaviors to ensure ongoing success and adaptability.
Issues and Opportunities
The biggest challenge that Intersect Investment’s is facing is getting the sales organization to execute Frank Jeffer’s new vision. The previous Executive Sales Vice President did not believe in Frank’s vision, and he continued to operate without changing the organization’s approach to sales. Senior Vice President of Sales, Lyn Chen, believes in the new vision and has tied to get the sales organization to change there...
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