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Problem Solution : Global Communications

Problem Solution: Global Communications
Global Communications is a telecommunications company that has long been an industry leader. In the last three years, Global Communications has experienced a lack of ability to compete with other communications companies and has seen a dramatic decline in the value of its stock. This has caused alarm among the shareholders who have serious doubts whether the industry as a whole can rebound from this current circumstance. Global Communications has responded by introducing an aggressive two-pronged approached to address the reasons why Global Communications has become non-competitive.
First, senior management has created the opportunity to partner with some of the leading industries to provide a wider range of products and services for their customers. Secondly, Global Communications has also developed a plan to streamline its customer service centers in the US and to outsource technically skilled jobs in order to provide excellent customer service to do so. Finally, there will be secondary issues for Global Communications to deal with, mainly how it will handle the relocation and layoffs of the domestic workforce. This has created tension with the trade union that represents Global Communications' domestic customer service representatives and they have vowed to take all action necessary to fight Global Communications, specifically the decision to outsource labor.
Describe the Situation
Issue and Opportunity Identification
There are a number of issues and opportunities that Global Communications is facing. They involve all stakeholders from shareholders to customers. The issues involve employees' futures with the company and the future of the company itself. The main issue that Global is facing is the lack of competition and the dramatic reduction of its stock value. This scenario has set in motion a very aggressive plan for the restructuring and the reorganization of the company. The plan involves changing...