OPPapers.com

Problem Solution: Global Communications

Problem Solution: Global Communications
Over the past three years Global Communications has watched their stock price fall by over half, the industry business model change, and competition sore. As result of these issues Global Communications is required to make strategic decisions to keep the company afloat. In order to turn the company around, Global Communications must make some key discussions that will affect all the stakeholders. To evaluate the scenario the 9 step problem-solving model will be used.
The 9 step problem-solving model looks at the scenario from the beginning to the end. The 9 step model starts out by first describing the situation and understanding the situation. The next step is creating a problem statement; this is done by identifying all the issues opportunities as well as the stakeholder’s position. Once the problem is identified, end goals are determined with the stakeholders in mind, this provides the means to being looking into solutions, or identifying alternatives, the next step in the model. After the alternatives have been identified and benchmarked, they are compared to the end goals to see which one best fits. After the alternatives are compared to the goals and alternatives that do not fit the end goals are removed, the alternatives are evaluated for risk to ensure, the result will not put Global Communications in a vicarious position. From this final list, an alternative, or several alternatives are chosen. The final steps are to determine how the alternatives are to be implemented and evaluated against to ensure that once implemented, the results will satisfy the original end state goals. Now that the 9 step problem-solving model has been described, the first step is to look into the Situation Background.
Situation Background (Step 1)
Over the years, Global Communications has watched the industry evolved. In the past, communications companies stayed within their individual markets, either local, long distance or...