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Submitted by mhughley26 on December 9, 2007
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Problem Solution: Global Communications
"Communication refers to the process by which information is transmitted and understood between two or more people. Communication supports work coordination, employee well-being, knowledge management, and decision making," (McShane & Glinow, 2005, p. 31). Effective communication is faced with multiple problems in today's highly developed society. Technology is allowing our workforce to correspond by electronic mail (email) and instant messaging (IM); therefore, face to face contact is diminishing. Furthermore, technology permits international business opportunities causing economic pressures to increase because companies nation-wide are competing within the same market(s).
Telecommunication remains an important piece of the world economy and the telecommunication industry's returns has placed less than 3% of the gross world product. With this increased competition and advancement of technology. Telecommunications are constantly looking for ways to increase revenue, customer base, and profits. Consumers and investors are becoming increasingly interested in the competitive market by introducing new strategic products and services. Telecommunications industries are now faced with having to compete not only with local-long distance companies but also with cable providers. Global Communications is a telecommunications company facing obstacles in sustaining its competitiveness while respecting the rights of employees and stakeholders. In order to meet business needs and demands, GC's Management Team developed a plan to reduce operating cost approximately 40% by outsourcing several of their technical support centers to Ireland and India. The cons of this plan will leave many employees without jobs. GC biggest dilemma is attempting to overcome these objectives in order to once again become a leader in the local market while effectively satisfying the expectations of all applicable stakeholders.
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