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Submitted by kunrem on July 7, 2007
Category: Business
Words: 2439 | Pages: 10
Views: 324
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Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
Adekunle Ojo
University of Phoenix
Problem Solution: Global Communications
Global Communications (GC) is a telecommunication company under tremendous economic pressure just like other telecommunication companies. Its stock value has diminished drastically at over 50% which creats doubt in the stockholdersand thefuture of the company is being questioned. GC decided to take an aggressive approach to solve this problem by outsourcing some of their technical call centers department to Ireland and India, without communicating it first to the union This will cause a lay-off of employees and cut salaries by 10% for those relocating. Of course this plan will not go well with the employees and the union who just gave up major benefits in the recent negotiation, are threatening to take legal action against GCs’ new strategy. This paper will discuss the alternative solutions to GCs’ problems, risk assessments for suggested alternative solutions, and the implementation plans to deal with the problems.
Situation Analysis
Issue and Opportunity Identification
There was too much competition in the Telecommunication industry. Local, long-distance and international markets are all competing for the same business. The company suffered a great deal at the hands of the cable companies, who stepped in to provide complete solutions incorporating computers, television, and plain old telephone services. Stockholders are experiencing diminishing returns and have doubts if GC will be able to recover. Their customers are demanding more technical sophistication from their sales...
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