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Problem Solution Global Communications

Running head: PROBLEM SOLUTION: Global Communications

Problem Solution: Global Communications
University of Phoenix


Problem Solution: Global Communications
Global Communication (Global) is seeing and feeling what every other company in the industry is – too much competition; to resolve this issue, Global has plans to grow into the international market. In doing so, Global will be able to provide better telecommunications services to their small business and consumer customers. Global has even partnered with a wireless provider to allow for better connectivity and accessibility for their customers. In addition, the executives have looked into ways to cut cost that will increase company profits and increase its marketability.
Before Global can reach these desired ends, the company must first look at the problems individually and implement solutions. In doing so, Global will weigh the pros and cons of each and determine which of the solutions will be most beneficial to the company and to the industry as a whole.

Describe the Situation
Issue and Opportunity Identification
There are five issues and two opportunities that are awaiting Global in their quest for total domination in the telecommunication industry. In the following paragraphs, we will discuss each briefly. The issues are: disgruntled employees, harmed union relationships, employee loss, lack of stockholder confidence and cultural differences.
The outsourcing of jobs to Ireland makes the current employees feel that their past job performance has not been one of top performance. The morale of the employees could be that of disgruntled and uncaring, the work could be lackluster at best. If Global would offer the employees a chance to learn the new technology such as onsite training, the customer service being provided would be superb and cost efficient with no out of pocket cost to the company; especially if someone within the company conducted the training.
The harmed relationship...