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Pizza Store

Running head: APPLY THE LEARNING CURVE THEORY

Apply the Learning Curve Theory

Connie Spight-Graham

University of Phoenix

OPS/571

Instructor, Albert Memran

Assignment two due 8/25/09

8/24/09

Mario’s Pizzeria is a traditional pizza parlor family-owned business that takes pride in their authentic taste and fresh ingredients, but needs to reduce the waiting time in the restaurant and increase customer delight. In the process Mario still wants to maintain the same original flavors and recipes that customer have grown to love.

The owner has to be able to identify appropriate metrics early in the project and insure that the improvement efforts focus on business results. The first step to develop performance metrics would be to involve the people who are responsible for measuring the work because he or she would be more knowledgeable. The next step is identified work processes and what the customer requires. Then develop measurements for the work process and results, also be able to establish standards and performance goals.

S.M.A.R.T. Is also a successful project that can be executed. SMART refers to five principles which are to define the goals, select quantitative measures of performance and identifies the manager specific goals. With SMART a special project call the Six Sigma is initiated which has greater probability of succeeding. In the Mario’s case he was trying to reduce the waiting time and attract more customers in the process. The core issues are to focus initially on amount of sales, customer satisfaction, and productivity. These issues are important but they are inadequate to be chosen as an immediate action for the project. The customer satisfaction and sales amounts are influence by external factors such as marketing and the cooking is the internal factor. Mario will have to define the performance metrics which are capable of reflecting the improvements from a single project.

Mario should make sure to choose a...