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The Perils Of Email

Submitted by gpcesq on January 15, 2006

Category: Miscellaneous
Words: 1456 | Pages: 6
Views: 291
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The Perils of E-Mail


1. INTRODUCTION

A 1998 survey conducted by Forester Research, Inc. estimated that 98% of all companies with more than 1,000 employees have Internet access and 45% of businesses with under 100 employees are on-line (Norman 32). According to International Data Corporation, at the end of 1998, 90 million U.S. workers were sending 1.1 billion business e-mail messages per day. In the year 2000, that same firm projects that 130 million workers will inundate recipients with 2.8 billion e-mail messages each day (Hawkins 24). The advantages of using e-mail are obvious. E-mail is often a better and more efficient means of communication because it’s easy to use and saves time and money. E-mail has become a necessary tool for conducting business and has even facilitated the growth of telecommuting by employees. For these reasons, in recent years, advances in electronic processing have been introduced into companies with little thought as to the potential risks associated with them. While certainly there have been tremendous advances in communication and information sharing, the enormous increase in electronic communications can create great potential liability. As e-mail has become more widespread and an important component of daily business communications, a host of issues and concerns related to the use and storage of electronic communications are raised.

2. PROBLEMS
A multitude of new problems and concerns for employers are created by the emergence of e-mail as the dominant form of business communications. Although e-mail is quick and easy, it is much more like a conversation than like writing. A typical e-mail does not involve the same amount of care and thought given to a formal memo or letter. People simply tend to type and hit “send” before expending much thought. This tendency to exercise less caution results in “complaints, gossips, rumors and angry viewpoints [that]...

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