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Performance Improvement

Performance Improvement Project
Universally, the health care system has many problems associated with a break-down of communication. This is obvious within my organization, particularly between rival departments. The outcome of these communication breakdowns is decreased performance. Therefore, a requirement for change management with a performance improvement strategy is over due.

DESCRIBE, IN DETAIL, THE PERFORMANCE IMPROVEMENT PROJECT, WHY YOU HAVE CHOSEN IT, AND HOW IT ALIGNS WITH YOUR ORGANIZATION'S MISSION AND GOALS

The performance improvement project I chose relates to health care providers and the support staff at Naval Hospital Yokosuka, Japan and out-lying health centers. The primary focus will be in the avenue of patient tracking, and the improvement of effective communication among the many medical departments. As related to the submission of specialty care consults, which constitutes much of the frustration from both internal and external customers. I chose this project because it is a systems problem, with a systems solution. (1)
There has been an increasily high number of communication breakdowns and delays involving paitnet specialty care refferals. The perception from the staff of the many departments is, that providers and staff of the other departments are not properly completing the required specialty care paperwork. Therefore, re-work is required resulting with increased patient wait time for appointments. And increased man-hours lost in other departments completing the unfinished paperwork.
In any health care organization communication issues can become very complex,very rapidly. Therfore, the problems associated with communication should be addressed quickly and efficiently. Education and training becoming the key ingrediants for the performance improvement solution here at Yokosuka.
The utilization of a vigorous "First Line Health Care Communication" training program will provide employees at all levels. The tools and...